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Troubleshooting MobilePrint Issues

Emailing Documents

You must use your Vanderbilt email when you email documents as attachments to The system has your Vanderbilt email address associated with your account, and can only associate a document to your account from that address.


No Confirmation Email from the System

First check to ensure you used your Vanderbilt email address.

Sometimes the system stops processing documents. Please email if your document was indeed sent using your Vanderbilt email address and still does not appear.